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Last Updated: 7.30am 21st September 2020 

Cruise & Maritime Voyages enter into administration

As you may have seen in the news, we have been advised that sadly Cruise & Maritime Voyages have entered administration, and therefore all future sailings have been cancelled.

We are currently reviewing the immediate impact of this news for our customers with both past bookings, that have been affected by the Covid-19 pandemic, and also those customers with future bookings in 2020 and beyond.  Once we have assessed the options available, we will be in contact to advise appropriate course of action for your booking.

In the meantime, and most importantly we want to reassure you that your money is 100% secure.

We understand that this is an unsettling time for you, but ask for your patience whilst we work through the next steps as quickly as possible.

Travel Updates

COVID-19 Coronavirus Update

The global COVID19 pandemic is creating widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

Cruise Line Itinerary Amendments & Important Travel Information

Each cruise line is continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities. Please see below for the most up to date information.

Azamara

Azamara will be extending the suspension of global operations for all sailings departing up to and including 31st October 2020, and Azamara Quest voyages on 4th and 14th November

Celebrity Cruises

Celebrity Cruises have extended the pause in their operations up to and including the 31st October 2020, and for all cruises from Australia or New Zealand, up to 31st December 2020.

Costa Cruises

Costa Cruises have restarted operations for Italian guests only on the Costa Diadema and Costa Deliziosa.  From September 27th 2020 sailings onwards, guests will be accepted from many other European countries, including the UK, across the fleet.

Cunard

As a result of the continuing impact of Covid-19, Cunard has further extended its pause in operations to sailings up to 25 March 2021 for Queen Elizabeth, 18 April 2021 for Queen Mary 2 and 16 May 2021 for Queen Victoria.

Holland America Line

Holland America Line have announced the extension of their global pause in operations until 15th Dec 2020.

MSC

MSC have restarted operations on 2 of their ships, Grandiosa and Magnifica, for residents of the Schengen countries only.  For all other cruises and ships, operations remain paused until 31st October 2020.

NCL

NCL have extended their pause in global operations, through October 2020.

P&O Cruises

P&O have extended the pause in their operations up to the end of January 2021, and those sailing from Southampton into February, as well as some further individual sailings in 2021.  Please visit their website for full details.

Princess Cruises

Princess Cruises have announced the suspension of sailings as below :-

All remaining cruises sailing in and out of Australia on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess, and Sun Princess; through till 12th December 2020.

All other sailings to Asia, Caribbean, California Coast, Hawaii, Japan, Mexico, Panama Canal, South America & Antarctica, and Tahiti/South Pacific; through till 15th December 2020.

The World Cruise on Island Princess and South America Circle on Pacific Princess in 2021 have also been cancelled.

Regent Seven Seas Cruises

Regent Seven Seas have extended the voluntary temporary suspension of voyages embarking through 31 October 2020. In addition, they have suspended the Full 2021 World Cruise, along with voyages departing through April 2021 aboard Seven Seas Mariner.

Royal Caribbean Cruise Lines

Royal Caribbean Cruise Lines have extended the pause in their operations up to and including the 31st October 2020. In addition, they have cancelled a number of specific sailings, including all Australia and New Zealand departures up to 31st December 2020, please check their website for full detail. 

Silversea

Silversea have extended the pause in their operations until 31st October 2020.  For full details by ship, please visit their website.

Seabourn

Seabourn has extended its pause and cancelled all global ship operations into 2021. For more information and latest updates please visit their website.

If your booking is affected by this update, rest assured that we will take care of cancelling all the arrangements we have booked for your holiday - so you can focus on other, more important things at this time. You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options and the next steps. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, you will receive a future holiday credit note valid for bookings made before the 31st March 2021. We will take care of cancelling all the arrangements for your holiday - so you can focus on other, more important things at this time.

You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I've been offered a cruise credit by my cruise line

In this ever-changing environment, we’d like to offer you the reassurance that, should you wish to, you will be able change your travel plans. The policies around Future Cruise Credits can be complicated and differ by cruise line. Our experienced team are actively working with each of our cruise line partners to fully understand the detail behind each cruise line’s terms and conditions so that we can talk through your best options. This will enable you to change your holiday to a future sailing with minimum complication.

If you have been offered a Future Cruise Credit by your cruise line and your holiday has not yet been cancelled, please note that the credit only applies to the cruise provided by the cruise line, it does not apply to the other travel elements of your booking.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the New Zealand Ministry of Foreign Affairs and Trade

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.safetravel.govt.nz/news/novel-coronavirus-wuhan-china