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Travel Updates

Last Updated: 7.00am 5th May 2020 (NZST)

Cruise Line Itinerary Amendments & Important Travel Information

Each cruise line is continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities. Please use the links below for the most up to date information.

P&O Cruises

P&O have extended the pause in their operations up to and including the 31st July, 2020.

Princess Cruises

Princess have announced the suspension of all sailings up to the 30th June 2020, with a number of exceptions throughout the year. For more information and latest updates please visit their website.

Celebrity Cruises

Celebrity Cruises have extended the pause in their operations up to and including the 11th June, 2020.

Cunard

Cunard have extended the pause in their operations up to and including the 31st July, 2020. In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until 8 September 2020, are now unfortunately cancelled.

Royal Caribbean Cruise Lines

Royal Caribbean Cruise Lines have extended the pause in their operations up to and including the 11th June, 2020.

Silversea

Silversea have extended the pause in their operations up to and including the 11th June, 2020

Holland America Line

All cruises have been suspended until 30th June 2020.

NCL

All cruises have been suspended until 30th June 2020.

MSC

All cruises have been suspended up to and including 10th July 2020.

CMV

All cruises have been suspended until 30th June 2020.

Seabourn

Seabourn has extended its pause and cancelled all global ship operations into October & November 2020. For more information and latest updates please visit their website.

If your booking is affected by this update, rest assured that we will take care of cancelling all the arrangements we have booked for your holiday - so you can focus on other, more important things at this time. You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options and the next steps. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

COVID-19 Coronavirus Update

The global COVID19 pandemic is creating widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are currently in the destination, our teams are actively working with the government authorities to ensure safe passage home is provided.
  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, you will receive a future holiday credit note valid for bookings made before the 31st December 2020 with Imagine Cruising. We will take care of cancelling all the arrangements for your holiday - so you can focus on other, more important things at this time.

You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I've been offered a cruise credit by my cruise line

In this ever-changing environment, we’d like to offer you the reassurance that, should you wish to, you will be able change your travel plans. The policies around Future Cruise Credits can be complicated and differ by cruise line. Our experienced team are actively working with each of our cruise line partners to fully understand the detail behind each cruise line’s terms and conditions so that we can talk through your best options. This will enable you to change your holiday to a future sailing with minimum complication.

If you have been offered a Future Cruise Credit by your cruise line and your holiday has not yet been cancelled, please note that the credit only applies to the cruise provided by the cruise line, it does not apply to the other travel elements of your booking. Imagine Cruising is your tour operator.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the New Zealand Ministry of Foreign Affairs and Trade

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.safetravel.govt.nz/news/novel-coronavirus-wuhan-china